Returns Policy
Effective Date: 12 October 2023
1. Return Eligibility:
At JayKay, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return under the following conditions:
- Request Timing: You must initiate your return request within 30 days of receiving your product.
- Product Condition: The product must be in its original condition, unaltered, and unused.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt.
2. Return Process:
- Contact Us: To request a return, please contact our customer support team at sales@jaykaystore.com to receive return authorization.
- Return Packaging: Ensure the product is securely packaged, including all original packaging, accessories, and documentation.
- Shipping Responsibility: Please note that you are responsible for the cost of return shipping, except in cases where the return is due to a defect or an error on our part.
3. Inspection and Refund:
Once we receive the returned product and inspect it, we will process your refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase.
4. Contact Us:
If you have any questions or concerns about our Returns Policy, or if you wish to request a return, please don’t hesitate to contact us at sales@jaykaystore.com
Thank you for choosing JayKay, where we’re committed to delivering the highest quality aviation communication solutions.